Build a Reviewable File for a Disputed Cleopatra Spin

A visual impression that a spin should have paid is not enough to identify a settlement error. A useful review file combines the exact game version, server round ID, wager, visible symbols, feature state and account-ledger movement. Preserve that record before starting another session or changing devices.

Open Cleopatra and review game history

Capture the round identity

Save the round or game ID, date with timezone, provider, version label, mode, stake, denomination and balance immediately before and after. If the interface froze, record the device, browser or app version and connection state. Do not refresh repeatedly before checking game history.

Preserve the visual state

Take a full screenshot showing reels, paylines or ways message, feature multiplier and result banner. Keep the original file metadata where possible. A cropped image can support the case but may omit the wager or game ID needed to reproduce the settlement.

Apply the correct rule file

Use the paytable attached to the exact provider and version. Mark wild substitutions, scatter treatment, adjacent-reel conditions, line or ways basis and award cap. Calculate only what is visible and distinguish an incomplete animation from the server's final recorded outcome.

Request the server settlement

Ask authenticated support for the game-log entry and settlement explanation for the named round. State the amount of the difference and attach the relevant rule section. Keep the case reference and response. Never install remote-access software or share account passwords or one-time codes for a round review.

Frequently asked questions

Is a screenshot enough to prove a settlement error?

No. Pair it with the round ID, wager, version, rules and account-ledger movement.

What if the screen froze before the result appeared?

Check game history and request the server settlement for that round before assuming the wager vanished.

Should I replay the same stake as a test?

No. A new random round does not verify the disputed one and adds another ledger entry.